General terms and conditions
We keep your private data really private
We do everything in our power to keep your private data truly private. When you place an order on our webshop, we need a number of details to provide you with the best possible service.
We ask for contact details such as your full name, company details, delivery address and/or invoicing address.
In case of orders we need information from you. In order to process your order properly, we need certain information. Also if we want to send you an invoice or if you just want to stay informed about our products and your order.
Delivery of your order
Your order will always be delivered to the delivery address indicated by you. The exact date will always be given to you or, if necessary, mutually agreed upon. For this we need your details.
We will pass this on to our own courier or to GLS.
It is possible that you have chosen a product that you would like us to assemble. In this case, an experienced assembly man will come by and install everything in detail and neatly finish it for you.
Reviews & Satisfaction
We do everything we can to offer you the best service. We always do this with a big smile and a helping hand. We like to know what you think of your order, what we can possibly do better and how we can perhaps do things differently in the future.
You may receive an email from us asking you to write a review or what you thought of your order.
Questions or remarks?
Do you have a question or comment? We are happy to help you!
In order to provide you with the best possible service, we have a live chat function available during working hours. You can also send us an e-mail or give us a call. To view your question or comment as closely as possible, we may ask you for your order number, name, email address and/or telephone number.
We would like to thank you in advance for your confidence in our services and products. Thanks to your account you can place your orders more easily. As a reseller, this account also entitles you to a discount. In your account we keep your previous orders, newsletter preferences and personal information. With this account we can also advise you better about products that are most suitable for what you are looking for.
Newsletters and emails
We promise not to flood you with newsletters and emails!
You will receive emails when you place an order. We will keep you informed about your order until it goes out the door.
You can also subscribe to our newsletters. You will receive these about 4 times a month. They are always full of inspiring products, tips, discounts and promotions.
Do you prefer not to receive any more newsletters? You can always unsubscribe at the bottom of the mails by clicking ‘unsubscribe’.
As a reseller you have discounts on your orders throughout the year. The discounts are based on your sales figure. The discount you receive increases as your sales figures rise.
Would you like more information about this? Feel free to send us an email!